Delivery info

I haven’t received my order confirmation!

Please check your junk mail folder. Once you have placed an order, you will normally receive your email confirming your order within a few hours. If after this time, you have not received your confirmation, it may be that your order has failed to process, or that the email address used on your order was incorrect.

If you still haven’t received your order confirmation, please contact us at and include your email address, billing address, full name and payment method used or call us on 08000614157

How long does delivery take?

From the time of purchase please allow 6-8 weeks for your order to be handmade and dispatched. All items are handmade in our Norfolk workshop. All time scales given are a guideline only and may be subject to change due to factors that are out of our control. We will endeavour to process your order as quickly as possible. Delivery is usually on a next day service but may be 2-3 days depending on your location. 

Do you deliver to Northern Ireland, the Channel Islands, the Isle of Scilly or the Isle of Man?

Delivery outside of the UK is not included in the price. Please enquire for prices before placing your order. We offer FREE delivery to UK mainland only. this excludes the Scottish Highlands and any locations offshore.


I’m worried the item may not fit in my house.

Before you make your order, please check the measurements against those of your home and doorways. All website product pages include unpackaged product dimensions and product weights. We are not responsible for any returns that do not fit in your home. 

Will your delivery team move the item into the right place in my home?

Your items will be delivered to your driveway or doorstep. Please ensure you have the help you need to position the item within your home. Please check the product weights listed on our product pages before ordering and ensure you have assistance in order to move heavy/bulky items safely.

Will your delivery team take away the delivery/product packaging?

You are responsible for the disposal of all packaging material.


Returns policy


Damages and issues.
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can investigate the issue and make it right.

What to do if your product is faulty.

Please contact using the email address you used at checkout with the following details:

* Your order number
* The name and address you gave us at checkout
* A description of the problem and photos if relevant

If your product develops a fault within 30 days of purchase, please return it with proof of purchase and we will exchange or refund it. After 30 days, we will repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

Please note: we charge a collection fee of between £350 – £450 plus VAT if goods are unwanted, depending on the location and size of the item being returned. We will inform you of the collection fee and this amount will be deducted from your refund.
We will process your refund once the item has been returned to our warehouse and checked by our specialists. It can take up to 14 days (usually sooner) for the refund to appear in your bank account.

How to return a product.

Call us on 08000614157 or email to arrange collection from your home.


Site Install Terms and Conditions 

All site work terms and conditions can be found HERE


Terms and conditions

Welcome to our website, if you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Bespokecrete Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term “Bespokecrete Ltd”, “us” or “we” refers to the owner of the website whose registered office is 7 Telford Way, Thetford, Norfolk, England IP24 1HU Tel: 08000614157 

Our company registration number is 12655858, registered at Companies House, Cardiff on the 10th of June 2020. The term “you” or “your” refers to the user or viewer of our website.


The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.